At Echelon Leathers, we don’t just deliver products —we deliver experiences.
Every bag, wallet, or belt you order goes through careful checks, secure packing, and speedy shipping so that your unboxing moment feels just as special as the product itself.
Here’s everything you need to know about how we ship and deliver your orders:
Order Processing
Once you place your order, our team will personally confirm it with you (via call, WhatsApp, or email).
Only after confirmation, your order will move into processing & dispatch.
Why confirmation first? This ensures that your details, product choice, and payment are all correct —giving you a smooth and error-free delivery experience.
• Standard Orders: Packed with care and shipped out within 1–2 business days after payment.
• Weekends & Holidays: We take a short break then —orders placed will be processed on the next working day.
Shipping Within India
• Free Shipping, Always! Yes, every order within India ships free.
• Standard Delivery: Your package should reach you in 5–7 business days after dispatch.
• Express Delivery: For assistance or special requests, please contact our customer support team. Kindly note that express shipping is a chargeable service.
International Shipping
• Yes, we ship worldwide 🌎.
• Delivery Time: Can vary based on country.
• Custom Duties & Taxes: These are set by your country’s regulations and are payable by customer.
• Custom Delays: Rare, but possible —we’ll help you in every way we can if customs hold things up.
👉Important: Before placing an international order, please contact our customer support team. We’ll:
• Guide you with the exact shipping charges and any custom duties/taxes applicable for your country.
• Ensure your order is booked under the best delivery option for smooth, hassle-free shipping.
• Help you avoid any unexpected surprises when your parcel arrives.
💡Pro tip: Some countries have stricter customs rules. By connecting with us before ordering, you’ll know the full cost upfront and enjoy a worry-free delivery.
Tracking Your Order
• Once your order is shipped, we’ll email/text you a tracking number so you can follow your order’s journey in real time.
• If tracking looks confusing (we know, courier apps can be tricky sometimes), just reach out —we’ll help you check.
Delivery & Address Guidelines
• Please double-check your address, pin code, and contact number before placing the order.
• Wrong or incomplete addresses - possible delays (and extra charges for redelivery will apply).
• Missed the courier? No worries -please contact our customer support
Delays Happen Sometimes…
We try our best to deliver on time, but sometimes weather, strikes, or courier hiccups can cause delays. If that ever happens, we’ll keep you updated and make sure your order reaches you as quickly as possible.
A Few Quick Notes
• No dispatch on Sundays or public holidays.
• Remote/rural areas may take a bit longer for delivery.
• For international orders, shipping charges (if any) are non-refundable once dispatched.
We’re Here for You!
Your happiness = our priority. If you have any questions about shipping, tracking, or delivery:
📧Email: support@echelonleathers.com
📞Phone: +91 9953583504
🕒Business Hours: 10:00 AM –7:00 PM (Mon–Sat)
We’ll always be just a message away!
