At Echelon Leathers, we take immense pride in offering premium-quality products and an exceptional customer experience.        
Every order is meticulously checked through multiple quality control stages before dispatch to ensure you receive only the finest.    

Our Quality Assurance Promise    

Every product at Echelon Leathers undergoes a multi-level quality check before dispatch:

    1. Initial craftsmanship verification       
    2. Final inspection before packaging       
    3. Pre-dispatch checklist and approval

We ensure that every order meets our high standards before it reaches your doorstep — because you deserve nothing but the best.

However, in the rare event that a product arrives damaged, defective, or incorrect, we are committed to resolving the issue promptly and fairly, as per the guidelines outlined below.       

Return & Replacement Eligibility       

You may request a return or replacement under the following conditions:

    • The product received is damaged, defective, or incorrect.    
    • The request is raised within 3 calendar days of receiving the order.    
    • The product is unused, unworn, and returned in its original packaging, with all tags intact.    
    • A clear unboxing video and photos are required showing the sealed package and the issue, without any cuts or edits.  

Important: All return requests must first be approved by our team. Only after receiving confirmation from our customer support team will you be asked to proceed with the return.  

Kindly note: Unboxing video and photographic proof are mandatory requirements for initiating any return or replacement.     
This ensures complete transparency and fairness in our process.    

Returns Not Accepted in the Following Cases       

        •  Return or replacement requests raised after 3 calendar days of delivery.  

       •  No unboxing video or the video provided is unclear or edited.  

       •  The product has been used, worn, or tampered with after delivery.  

       •  Any parcel sent directly to our return address without prior communication and approval from our team will not be eligible for refund or replacement.    
   
Return Pickup & Quality Verification       

    • Once your return is approved, a pickup will be scheduled within 1-2 business days.    
    • Our logistics partner may perform an inspection at the time of pickup to ensure the return meets the claim.     • Returns failing to meet the criteria may be declined during pickup or after warehouse verification.    
 

Refund & Replacement Process      

    • No Refunds for In-Transit Items: Refunds cannot be issued while the returned item is still in transit. The item must first reach our warehouse, where it will undergo a thorough inspection. Refund processing will only begin once this step is complete.

    • Replacement Availability: If the exact replacement item is not available, customers will have the option to choose a similar product of equal or greater value (with price adjustments) or request a refund after approval.    

    • Upon successful verification of the return, we will initiate either:    
        ○ A refund to your original payment method, or    
        ○ A replacement dispatch, based on your preference and product availability.    

     • Refunds are typically processed within 5–7 business days after the returned item has been received at the warehouse, inspected, and approved.    
 

Important Information       
        
        • All return or replacement requests must be submitted within 3 calendar days of delivery.    

        • Customers can initiate the return request through either of the following methods:    
            ○ By filling out the return request on our website, along with the reason for return, or    
            ○ By emailing us at support@echelonleathers.com with the order number, reason, and required photo/video proof.    

Submitting through either option is sufficient. Once the request is received, our team will reach out to you for the next steps.    

        • We strongly recommend inspecting your parcel immediately upon delivery.    
        • Echelon Leathers reserves the right to decline returns or replacements that do not meet the eligibility criteria or are submitted after the 3-day return window.    

Need Assistance?

If you have any questions or need help with an exchange or refund, please contact us at support@echelonleathers.com or call +91 9953583504.        

We are here to help!    

Business Hours:   10:00AM to 7:00PM (Mon to Sat)