Because we believe great service starts before delivery.
At Echelon Leathers, we don’t just craft premium leather goods — we’re committed to giving you a smooth and transparent shopping experience.
We understand that sometimes plans change, and that’s why we’ve kept our cancellation and modification process simple and customer-first.
Domestic Orders (Within India)
- You can cancel your order within 2 hours of placing it.
- Whether you made a wrong selection, changed your mind, or placed a duplicate order — we’ve got you.
After 2 Hours
- Once the order enters processing, we’re unable to cancel it as materials and logistics are already in motion
- Most orders begin processing within a few hours, so we recommend reaching out to us quickly for any changes.
After Dispatch
Cancellations are not possible after dispatch. However, you may raise a return request once the product is delivered, as per our [Return & Replacement Policy].
International Orders
- International orders can be cancelled within 2 hours of order placement.
- After 2 hours, cancellation requests cannot be accepted due to customs and overseas handling processes.
Need to Modify Your Order?
Want to change your:
• Address?
• Phone number?
• Product variant?
Just email or WhatsApp us within 2 hours of placing the order, and we’ll try our best to update it before processing starts.
Refund Timelines
- Refunds for cancelled orders will be processed to your original payment method within 3–4 business days.
- It may take an additional 2–3 days for the amount to reflect in your account, depending on your bank or payment gateway.
No Cash on Delivery (COD)
All orders must be prepaid.
We accept:
• Debit/Credit Cards
• UPI (Paytm, Google Pay, PhonePe)
Need Help?
Reach out to us within the 2-hour window for cancellations or updates:
📩 Email: support@echelonleathers.com
📞 Phone: 9953583504
Note: Your request is confirmed only once you receive a reply from our team.
Didn’t hear back within 24 hours? Please follow up — we won’t keep you waiting.
We are here to help!
Business Hours: 10:00AM to 7:00PM (Mon to Sat)
