Shipping & Delivery Policy

At Echelon Leathers, we are committed to providing a seamless and transparent shipping experience that benefits both you and our business. 
Our Shipping & Delivery Policy ensures your orders are delivered efficiently, with the added benefit of free shipping across India.

Order Processing Time

• Standard Orders: Orders are processed within [1-2 business days] after confirmation and payment. We strive to dispatch your order promptly while maintaining quality checks.

• Customized Orders: For custom or personalized products, please allow [5-7 business days] for processing, ensuring we craft your unique item to perfection.
• Orders placed on weekends or public holidays will be processed on the next business day.  
   

Free Shipping Across India

• We offer free standard shipping for all orders within India, making it convenient and cost-effective for you to shop with us.

• Standard Shipping: Delivery within [5-7 business days] from the dispatch date.

• Express Shipping: If you require faster delivery, we offer express shipping at an additional cost, with delivery typically within [2-4 business days].

   

International Shipping

• Shipping to international locations is available, with rates calculated at checkout based on destination and package weight.

• Customs duties, taxes, and additional fees are the responsibility of the customer as per local regulations.  
   

Tracking Your Order

• Once your order is shipped, we will send you a tracking number via email.  You can use this information to follow your order’s journey and anticipate delivery.
   

Delivery Timeframes

• Domestic Deliveries (within India): Typically delivered within [5-7 business days] from dispatch, free of charge.
• International Deliveries: Delivery times vary based on the destination country, usually ranging from [10-20 business days].

  Address Accuracy

• To avoid delays, please ensure the shipping address you provide is accurate and complete. If an incorrect or incomplete address is provided, any additional shipping fees for redelivery will be the customer’s responsibility.
   

Delays and Delivery Issues

• While we aim to meet delivery estimates, unforeseen circumstances may cause delays. We will keep you informed if any such issue arises and work swiftly to resolve it.
   

Damaged or Lost Shipments

• If your shipment arrives damaged, contact us within 24 hours at support@echelonleathers.com with photos/videos of the damage. We will investigate and either send a replacement or issue a refund.

• For lost shipments, we will work with the courier to trace the package and, if necessary, offer a replacement or refund.  
   

International Shipping & Customs    

• Customs duties, taxes, and any applicable fees for international shipments are the customer’s responsibility.

• We are not responsible for delays caused by customs clearance, but we will assist to ensure your package arrives promptly.  
   

Need Assistance?  

We believe in keeping you updated at every step of your order’s journey. Should you have any concerns or need further assistance, please contact us at support@echelonleathers.com or +91 9953583504.